Four areas of expertise. One big operation. It takes the varied talents of thousands of people across four key business areas to meet the needs of over 10.5 million customers and keep everything running smoothly.
Our Warehouse division processes orders, to the tune of 38 million items a year. Our Financial Services team is on hand to support customers with a variety of credit accounts and payment solutions. And steering and supporting the whole operation are our various Head Office functions.
Shop Direct contact centres are now managed by our strategic partners, Serco. If you are interested in applying for a Customer Service Contact Centre role, please visit www.serco.com – thank you.
So how do these areas fit together in practice? To help you understand, we thought we’d take you through the lifecycle of a t-shirt – from design to delivery – and highlight how the different areas of the business are involved along the way.